Parent Resource Centre Bilingual In-Home Parent Support Worker (Arabic is an Asset)

Specific education and supports provided are trauma informed and tailored to the needs of the client.

Reporting to the Family Resilience Program Manager, the In-home Parent Support Worker provides competent and empathetic services to vulnerable parents and their families. The Parent Resource Centre’s In-home Parent Support Worker provides in-person services at the home of the client and/or virtual services as required. Specific education and supports provided are trauma informed and tailored to the needs of the client.

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Key Responsibilities:

Client support and community engagement

• Coordinates services with the Family Resilience Program Manager.
• Completes general intakes for In-home parenting support service(s) and parenting groups.
• Provides one-to-one parent education, life-skills support, and community referrals.
• Develops and implements practical strategies with parents based on their parenting goals.
• Responds to and supports parents through crisis situations.
• Advocates on behalf of parents. This includes attending appointments with parents and other service providers such as CAS and schools.
• Prepares resource materials for clients as needed.
• Assists with preparation for support groups and community events.
• Attends community meetings to gather and share information specific to parenting education and support.
• Helps coordinate distribution of non-monetary donations received from the community.
• Attends events to promote the Family Resilience Program and PRC services to individuals and agencies/businesses
• Is part of the rotation to answer Parent Support Phone Line and follow up as required.

Administration

• Discusses case planning and concerns with FRP Program Manager.
• Keeps up-to-date client files using approved template and procedures
• Prepares reports, maintains documentation and statistical records
• Attends team meetings

Job requirements/Hiring specifications:

Knowledge and Abilities

• Ability to respond sensitively, professionally and with expertise to guide parents and professionals seeking supports
• Ability to build rapport and convey empathy quickly
• Superior communication and listening skills and ability to demonstrate understanding
• Demonstrates ability to work in an emotionally challenging environment
• Strong advocacy and conflict resolution skills
• Highly organized, and able to multi-task and effectively prioritize
• Demonstrates ability to anticipate problems and proactively develop solutions
• Ability to work independently and effectively as part of a small team
• Demonstrates understanding of the diverse needs of vulnerable families facing multiple risks and barriers
• Demonstrates a solid understanding of anti-racism, equity, diversity and inclusion
• Establishes effective community relations relevant to the program
• Group facilitation skills (an asset)
• Counselling skills (an asset)
• Proven ability to deal with sensitive and personal information in a confidential manner

Requirements and Qualifications:

• Post secondary education in social work, social sciences, or an acceptable combination of education, training and experience
• Minimum 3 years of front-line experience working in social services
• Valid driver’s licence and access to a vehicle required
• Recent “Vulnerable Person Sector Police Check” prior to starting employment
• Superior knowledge of child development and positive parenting strategies
• Understanding of the impact of trauma on child development and parenting
• Strong knowledge of community resources available for parents and families, as well as for clients with diverse values and beliefs
• Experience in using and maintaining record keeping systems
• Knowledge of Microsoft Office, with a proficiency in Word, Power Point, Excel, Outlook and virtual platforms (e.g. Zoom, Microsoft Teams)
• Familiar/experience with the Children’s Aid Society’s processes and services (Asset)
• Certification in or strong knowledge of Attachment, Collaborative Problem Solving, Circle of Security parenting (Asset)

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Language requirements

• Fluency in English and French is required.
• Fluency in Arabic is an asset.

Please submit your resume and cover letter to This email address is being protected from spambots. You need JavaScript enabled to view it.

Only applicants selected for an interview will be contacted.

PRC is committed to equity, diversity and inclusion in our organization.

We actively seek racialized and Indigenous persons, people with disabilities and additional diverse identities to join our team.