IslamicFamily Support Worker (Special Focus on Gaza Evacuees)

IslamicFamily is hiring a Support Worker – Special Focus on Gaza Evacuees in Edmonton, Alberta.

Full Time: 40hrs/w

Start date: Nov 15, 2025

Location: IslamicFamily Hüb (2-786 10545 108 St) & CPCA (16267 141 St) Edmonton

Salary: $48,000 to $52,700 (one year contract role, with possibility of renewal)

Close Date: Apply early, applications will be reviewed within two weeks of submission

About the Position

As a Support Worker you will be working with clients with complex needs and circumstances – helping people when they need it most.

As a Support Worker you will need to demonstrate the following skills:

• Interactions with clients in a manner that is respectful, patient and sympathetic.
• Cultural sensitivity to client’s racial, ethnic and religious needs.
• Firm ability to assess client needs and make knowledgeable referrals to external organizations.
• Compassion and professional ethical practice.
• Strong client engagement and relationship building.
• Ability to work independently and collaborate with other professionals.
• Client-centred practice, anti-oppressive and anti-racist approaches to working with clients.
• Knowledge of immigration trends, crisis intervention, child abuse reporting, domestic violence and mandatory reporting.

Responsibilities

1. Community Outreach (70%)

• Support requests for system navigation, financial assistance, housing, legal support, counselling, etc.
• Supporting the Canadian Palestinian Cultural Association (CPCA) with programming for seniors, students, and others.
• Providing settlement and emotional support to Gaza evacuees, helping them connect with local services, navigate systems, and access culturally appropriate supports
• Developing trust and community relations with members and leaders in the Muslim community.
• Working from a culturally sensitive lens to complete in-take when required, for example; Family Violence intakes, risk assessments, safety plans with clients; and when required with help-line callers.
• Connecting clients to Edmonton resources (for example Shelters, Alberta Works, Legal Aid, Regional Housing, educational supports);
• Educating clients in areas such as healthy relationships, parenting skills and other areas related to domestic abuse;
• Supporting clients in completing documents, applications and forms for clients
• Connecting back with your supervisor at the office and other team members as necessary.

2. Reporting + Records Management (15%)

• Accurate case noting on client’s activities and support you have provided in a time;
• Updating the database as client’s information and situations progress or change.

3. Other Activities (15%)

• Attending meetings such as case consultation, staff meetings, and inter agency and partnership meetings.
• Supporting Manager and colleagues in program development, evaluation, reporting in regard to the programs that IslamicFamily is involved in and receives grants.
• To represent IslamicFamily in community liaison activities

Preferred Qualifications

• Diploma or Bachelor Degree in Social Work or related Human Services field
• Competency in Arabic is essential, as the majority of the clients require language supports
• At least one (1) year of working experience in the social service sector
• Experience in family violence, settlement, and community settings is an asset
• Familiarity or experience with newcomer, refugee, and Muslim populations
• Direct experience in an intake or casework role will be considered a tremendous asset
• Experience in direct client contact through volunteer/work with a social service agency is an asset
• Training in trauma-informed care, crisis intervention and domestic violence is an asset
• Flexibility to occasionally work day and evening hours as needed
• Must maintain the legal right to work in Canada
• Valid driver’s license and access to a vehicle

How to apply?

In-lieu of a traditional cover letter, send a ≲ 5m video telling us what systems you would develop in your first 30 days to best support Gaza evacuees here & arriving.

Confidence (or the lack thereof) can sometimes hold us back from applying for a job. We’ll let you in on a secret — there is no such thing as a perfect candidate. IslamicFamily is open for innovation. As long as you are continuing to push your growth and development, then consider applying even if you don’t check all the boxes on our posting. Questions & engagement are encouraged.

If you have any questions to please contact: This email address is being protected from spambots. You need JavaScript enabled to view it.

To apply for this position, click here